Here are examples of other questions to ask movers:How do you ensure the safety of my furniture and items?Are you available on our preferred moving date?Do you offer shared loads at lower rates?Always ask any questions that will help you ease your worries - LINK. Contact us today and we’ll be happy to help..
Complaints about removalists are commonplace. Using Fair Trading NSW figures as an example, the number of complaints received has remained fairly constant over the past five years, fluctuating up and down from around the 300 mark. Removalists are required by law to provide services with "due care and skill" and within a "reasonable" time frame.
Consumers who contacted CHOICE reported a wide range of dodgy conduct on the part of removalists, some of it bordering on criminal. As it stands, anyone with a friend and a truck can start a company. Regulation exists, but not every removalist takes part. The Australian Furniture Removers Association (AFRA) has 350 members, including big names such as Allied Pickfords, Wridgways, Grace, Kent, Crown, Chess Moving, the AMG Group and Australian Vanlines.
It's the other quarter that is cause for concern. NSW Fair Trading may be fielding complaints on a daily basis, but AFRA had only eight complaints about members on its books when we contacted them in mid-March. To gain AFRA membership, removalists have to post a $2000 bond and undergo an initial audit, another audit a year later, and then regular audits every four years.
AFRA says members almost always cooperate and resolve legitimate complaints because they need the repeat business. If they don't comply, AFRA can take money out of their bond or suspend their membership. But neither the auditing process nor AFRA's code of conduct addresses the issues that give rise to most complaints – damage to property, bad service and overcharging (though AFRA's training program does aim to prevent this).
But even AFRA's standard contract, which members must use, seems tilted in favour of the remover. For instance, it absolves the remover of liability for damaged goods unless the damage results from the ambiguously worded "want of due care and skill". Is it a flat fee or will you be charged by the hour? If it's hourly, does that include driving time from the depot to your property and back, or just packing and unpacking the truck? Is there a call-out rate, and if so how is it charged? Will you be charged more if the move takes longer than expected or access to the property isn't easy? Will heavy or bulky items or stairs add to the cost? Will your move be subcontracted out? If so, who will be doing the work? Research and compare quotes for removalists.
Check the removalist is an AFRA member. Make a detailed room-by-room list of all items you want the removalist to handle and pack, and transport any reasonably portable valuables yourself. Insist on a contract that spells out terms and conditions of the move. Before signing off, be sure all your stuff is accounted for after the move.
There are many variations between insurers, so read your product disclosure statement and policy document very carefully. About half the insurers in our home and contents insurance review offer some form of removalist-related insurance, but many don't cover accidental damage during the move, and some offer cover while in transit but no cover at home until all your goods are in one place (Removals in Rouse Hill).
Other companies have time limits, generally ranging from 14 to 30 days, during which they will cover your contents in both your new and previous residences. If you don't have home and contents insurance – or if the cover you do have is limited – AFRA members can act as representatives of insurance providers and get paid a commission for doing so.
Common types of cover include: , which only covers events listed in the policy. , covering goods in transit but not if damage occurs when they're being moved into or out of the home or the vehicle. Cover for any , including breakage, scratching, denting, chipping and so on, though exclusions still apply (best Rouse Hill Removals).
If this is the case, make sure you understand what the removalist covers and doesn't cover, and in which circumstances the insurance applies. If you pack or unpack yourself and something is damaged, the removalist generally won't accept liability.
This one is a no-brainer: Make sure you get a quality service for the right price. ZOOM Removals has a 4. 7+ star rating out of the most of independent Google Reviews, which makes us the #1 rated removalist in Sydney. Read our reviews and get in touch with one of our expert Move Coordinators about your move today.
ZOOM Removals is proud to be an accredited member of AFRA. As members, we meet and exceed their strict standards for local movers. This ensures we have the right equipment, vehicles, office and crew training needed to complete your move professionally. You will want to know the cost of the move and what is included, how long the move will take, what happens if there are delays on the day, and is there an extra cost for storage? We are really proud of our versatile fleet, all fully equipped for safe handling of your goods.
All our services are explained and our costs are transparent. Ask us any question you like; we’re happy to put your mind at ease. You can find all about our transparent rates and service online by getting an instant quote. Or call us on 1300 157 448 to talk to one of our Move Coordinators about any questions you may have.
A detailed written quote is based on an inventory of the goods to be moved, as recommended by Fair Trading NSW - LINK. We can help you draw up an inventory, or you can find a sample on the AFRA website. We offer fixed price moving quotes for homes of three bedrooms and above.